APA Edition Citation

Dutka, A. (1994). AMA handbook for customer satisfaction. NTC business books.

Chicago Edition Citation

Dutka, Alan. AMA Handbook for Customer Satisfaction. Illinois: NTC business books, 1994.

MLA Edition Citation

Dutka, Alan. AMA Handbook for Customer Satisfaction. NTC business books, 1994.

Warning: These citations may not always be 100% accurate.