Style de citation APA

Dutka, A. (1994). AMA handbook for customer satisfaction. NTC business books.

Style de citation Chicago

Dutka, Alan. AMA Handbook for Customer Satisfaction. Illinois: NTC business books, 1994.

Style de citation MLA

Dutka, Alan. AMA Handbook for Customer Satisfaction. NTC business books, 1994.

Attention : ces citations peuvent ne pas être correctes à 100%.