Das, R. (1997). Strategic management of services: Frameworks and cases. Oxford University Press.
Chicago Edition CitationDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Delhi: Oxford University Press, 1997.
MLA引文Das, Ranjan. Strategic Management of Services: Frameworks and Cases. Oxford University Press, 1997.
警告:這些引文格式不一定是100%准確.