Das, R. (1997). Strategic management of services: Frameworks and cases. Oxford University Press.
Chicago-stil citatDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Delhi: Oxford University Press, 1997.
MLA-referensDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Oxford University Press, 1997.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.