Das, R. (1997). Strategic management of services: Frameworks and cases. Oxford University Press.
Chicago Style citaatDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Delhi: Oxford University Press, 1997.
MLA citatieDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Oxford University Press, 1997.
Let op: Deze citaties zijn niet altijd 100% accuraat.