Das, R. (1997). Strategic management of services: Frameworks and cases. Oxford University Press.
Chicago Edition CitationDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Delhi: Oxford University Press, 1997.
Cita MLADas, Ranjan. Strategic Management of Services: Frameworks and Cases. Oxford University Press, 1997.
Atenció: Aquestes cites poden no estar 100% correctes.