Das, R. (1997). Strategic management of services: Frameworks and cases. Oxford University Press.
Chicago Edition CitationDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Delhi: Oxford University Press, 1997.
MLA Edition CitationDas, Ranjan. Strategic Management of Services: Frameworks and Cases. Oxford University Press, 1997.
Advarsel: Disse citationer er muligvist ikke 100% nøjagtige.