Payne, A. (1998). Essence of services marketing. Prentice Hall.
シカゴスタイル引用形Payne, Adrian. Essence of Services Marketing. New Delhi: Prentice Hall, 1998.
MLA引用形式Payne, Adrian. Essence of Services Marketing. Prentice Hall, 1998.
警告: この引用は必ずしも正確ではありません.