APA引文

Tschohl, J., & Franzmeier, S. Achieving excellence through customer service.

Chicago Edition Citation

Tschohl, John, and Steve Franzmeier. Achieving Excellence Through Customer Service. :.

MLA引文

Tschohl, John, and Steve Franzmeier. Achieving Excellence Through Customer Service.

警告：這些引文格式不一定是100％准確.