Hosotani, K. (1996). The QC problem-solving approach: Solving workplace problems the Japanese way. Productivity press.
Citação norma ChicagoHosotani, Katsuya. The QC Problem-solving Approach: Solving Workplace Problems the Japanese Way. Madras: Productivity press, 1996.
Citação norma MLAHosotani, Katsuya. The QC Problem-solving Approach: Solving Workplace Problems the Japanese Way. Productivity press, 1996.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.