Lockwood, A., & ...[et al.]. (1996). Quality management in hospitality: Best practice in action. Cassell.
Čikaški stil citiranjaLockwood, Andrew, i ...[et al.]. Quality Management in Hospitality: Best Practice in Action. London: Cassell, 1996.
MLA način citiranjaLockwood, Andrew, i ...[et al.]. Quality Management in Hospitality: Best Practice in Action. Cassell, 1996.
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