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00826nam a22002057a 4500 |
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20151026133412.0 |
| 008 |
150121b xxu||||| |||| 00| 0 eng d |
| 080 |
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|a 336.717.111
|b NEE T
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| 100 |
|
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|a Neetha J. Eappen
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| 245 |
|
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|a Service provider switching
|b a study on the switching process in retail banking
|c Neetha J. Eappen; guided by K.B. Pavithran
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| 260 |
|
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|a Kochi
|b School of management studies, CUSAT
|c 2014
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| 300 |
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|a 339p.
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| 653 |
|
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|a Retail banking industry
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| 653 |
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|a Switching triggers - Banking industry
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| 653 |
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|a Service switching - Banking industry
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| 653 |
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|a Service quality - Banking industry
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| 700 |
|
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|a Pavithran, K.B.;guided by
|
| 942 |
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|c TH
|6 _
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| 999 |
|
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|c 70143
|d 70143
|
| 952 |
|
|
|0 0
|1 0
|2 udc
|4 0
|6 336717111_NEET
|7 0
|9 82247
|a UL
|b UL
|d 2015-01-21
|o 336.717.111 NEE T
|p T0000775
|r 2015-01-21
|w 2015-01-21
|y TH
|