APA-referens

Neetha J. Eappen & Pavithran, K. b. (2014). Service provider switching: A study on the switching process in retail banking. School of management studies, CUSAT.

Chicago-stil citat

Neetha J. Eappen och K.B.;guided by Pavithran. Service Provider Switching: A Study on the Switching Process in Retail Banking. Kochi: School of management studies, CUSAT, 2014.

MLA-referens

Neetha J. Eappen och K.B.;guided by Pavithran. Service Provider Switching: A Study on the Switching Process in Retail Banking. School of management studies, CUSAT, 2014.