(2004). Crisis management: Master the skills to prevent disasters. Harvard Business School Press.
Chicago-стиль цитированияCrisis Management: Master the Skills to Prevent Disasters. Boston: Harvard Business School Press, 2004.
MLA-цитированиеCrisis Management: Master the Skills to Prevent Disasters. Harvard Business School Press, 2004.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.