Virtual reference service from competencies to assessment

Antzeko izenburuak

• The virtual reference desk: creating a reference future
  nork: Lankes, R.David [ed.]
  Argitaratua: (2006)
• Virtual reference desk Creating a reference future /
  nork: Lankes, R. David, Ed., Etc
  Argitaratua: (2006)
• Implementing digital reference services: setting standards and making it real
  nork: Lankes, David R.
  Argitaratua: (2003)
• Going live: starting and running a virtual reference service
  nork: Coffman, Steve; Author
  Argitaratua: (2009)
• reference and information services :
  nork: Cassell, Kay Ann