Lankes, D. R. e. (2008). Virtual reference service: From competencies to assessment. Facet.
Chicago ZitierstilLankes, David R...[et.al]; ed. Virtual Reference Service: From Competencies to Assessment. London: Facet, 2008.
MLA ZitierstilLankes, David R...[et.al]; ed. Virtual Reference Service: From Competencies to Assessment. Facet, 2008.
Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.