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Customer service building successful skills for the twenty - first century

Sonraí Bibleagrafaíochta
Príomhúdar:	Lucas, Robert W
Formáid:	Printed Book
Teanga:	English
Foilsithe:	New Delhi Tata McGraw Hill 2012
Eagrán:	3rd ed.
Ábhair:	Customer services Customer relationships Customer service - technology

Míreanna Comhchosúla

CRM model design for customer services in bank
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Customer care/
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Customer service: empowerment and entrapment
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Harvard business review on customer relationship management /
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ICFAI dictionary of customer relationship management terms /
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Organisational schizophrenia: Impact on customer service quality
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Customer Service In Retailing
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Researching customer satisfaction and loyalty: how to find out what people really think /
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Customer service career success through customer loyalty
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