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Customer service building successful skills for the twenty - first century

Bibliografiske detaljer
Hovedforfatter:	Lucas, Robert W
Format:	Printed Book
Sprog:	English
Udgivet:	New Delhi Tata McGraw Hill 2012
Udgivelse:	3rd ed.
Fag:	Customer services Customer relationships Customer service - technology

Lignende værker

CRM model design for customer services in bank
af: Dinesh D Bhakkad

Customer driven services management /
af: Bakachandran , S .
Udgivet: (2004)

Providing exceptional customer service /
af: Rowson, Pauline .
Udgivet: (2005)

How to turn Customer Service into Customer Sales
af: Bernand Katz
Udgivet: (2000)

Building customer loyalty
af: Linton, Ian; Author
Udgivet: (1999)

Design and operation of customer service systems
af: Bender, Paul S.
Udgivet: (1976)

Customer service in co-operative banks /
af: Dileep, A. S.
Udgivet: (2010)

Customer service excellence: trends and strategies /
af: Nageswara Rao S B
Udgivet: (2004)

Effective customer service: ten steps for technical professions/
af: Goetsch, David L.
Udgivet: (2004)

Superior customer value strategies for winning and retaining customers
af: Weinstein, Art
Udgivet: (2012)

Seven power strategies for building customer loyalty /
af: Timm, Paul R.
Udgivet: (2001)

Big book of customer service training games /
af: Carlaw, Peggy .
Udgivet: (2004)

Super star customer service : it's all about c.a.r.e /
af: Conlow, Rick
Udgivet: (2011)

Customer service: a practical approach/
af: Harris, Elaine K.
Udgivet: (2013)

Service design for business : a practical guide to optimizing the customer experience /
af: Reason, Ben
Udgivet: (2016)

Customer service and banking codes and standards
Udgivet: (2017)

Customer service training 101 : quick and easy techniques that get great results /
af: Evenson, Renee
Udgivet: (2005)

Customer care/
af: Bee,Frances
Udgivet: (2000)

Customer-driven services management/
af: Balachandran, S
Udgivet: (1999)

Customer service: empowerment and entrapment
Udgivet: (2001)

Customer relationship: a key to corporate success /
af: Venkatta Ramana
Udgivet: (2003)

Service chain management : technology innovation for the service business /
Udgivet: (2008)

Customer relationship management/
af: Kaushik Mukerjee
Udgivet: (2007)

Customer relationship managemant: geting it right /
af: Kincaid, Judith W .
Udgivet: (2006)

Customer service operations : the complete guide
af: Blanding, Warren
Udgivet: (1991)

Amaze your customers: creative tips on winning and keeping your customers /
af: Zanetti, Daniel .
Udgivet: (2006)

Customer- driven services management
af: Balachandran, S
Udgivet: (1999)

handbook of key customer relationship management: the definitive guide to winning managing and developing key account business
af: Burnett, Ken
Udgivet: (2001)

Customer relationship marketing
Udgivet: (2002)

Customer Relationship Management
af: N.H.Mullick
Udgivet: (2016)

Complete idiot`s guide to great customer service
af: Karr,Ron
Udgivet: (1998)

Customer service excellence:Trends and Strategies
af: S.B.Nageswara Rao
Udgivet: (2004)

Harvard business review on customer relationship management /
af: -, .
Udgivet: (2001)

ICFAI dictionary of customer relationship management terms /
af: Pradeep Kumar, .
Udgivet: (2007)

Hidden power of your customers four keys of growing your business through existing customers
af: Carroll, Becky
Udgivet: (2011)

Customer relationship management: emerging concepts, tool and applictions
af: Sheth, Jagdish N.
Udgivet: (2001)

Organisational schizophrenia: Impact on customer service quality
af: Gopal K Gureja
Udgivet: (2013)

Customer Service In Retailing
af: Anil Mishra Ruchi Gupta
Udgivet: (2009)

Researching customer satisfaction and loyalty: how to find out what people really think /
af: Szwarc, Paul .
Udgivet: (2007)

Customer service career success through customer loyalty
af: Timm, Paul R.
Udgivet: (2008)