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Customer service building successful skills for the twenty - first century

Manylion Llyfryddiaeth
Prif Awdur:	Lucas, Robert W
Fformat:	Printed Book
Iaith:	English
Cyhoeddwyd:	New Delhi Tata McGraw Hill 2012
Rhifyn:	3rd ed.
Pynciau:	Customer services Customer relationships Customer service - technology

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Organisational schizophrenia: Impact on customer service quality
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