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| LEADER |
00696 a2200205 4500 |
| 005 |
20151026133326.0 |
| 008 |
140609b xxu||||| |||| 00| 0 eng d |
| 020 |
|
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|a 9781259025679
|
| 080 |
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|a 658.818
|b LUC
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| 100 |
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|a Lucas, Robert W
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| 245 |
|
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|a Customer service
|b building successful skills for the twenty - first century
|
| 250 |
|
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|a 3rd ed.
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| 260 |
|
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|c 2012
|b Tata McGraw Hill
|a New Delhi
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| 300 |
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|a xvi, 416p.
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| 653 |
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|a Customer services
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| 653 |
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|a Customer relationships
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| 653 |
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|a Customer service - technology
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| 942 |
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|c BK
|6 _
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| 999 |
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|c 68313
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