Lucas, R. W. (2012). Customer service: Building successful skills for the twenty - first century (3rd ed.). Tata McGraw Hill.
Chicago Edition CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty - First Century. 3rd ed. New Delhi: Tata McGraw Hill, 2012.
MLA Edition CitationLucas, Robert W. Customer Service: Building Successful Skills for the Twenty - First Century. 3rd ed. Tata McGraw Hill, 2012.
Warning: These citations may not always be 100% accurate.