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| LEADER |
00725 a2200193 4500 |
| 005 |
20151026133321.0 |
| 008 |
140618b xxu||||| |||| 00| 0 eng d |
| 020 |
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|a 9780071333313
|
| 080 |
|
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|a 658.818
|b MAK
|
| 100 |
|
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|a Makkar, Urvashi
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| 245 |
|
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|a Customer relationship management
|c Urvashi Makkar and Harinder Kumar Makkar
|
| 260 |
|
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|c 2012
|b Tata McGraw Hill Education
|a New Delhi
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| 300 |
|
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|a xvii, 274p.
|
| 653 |
|
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|a Customer life cycle
|
| 653 |
|
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|a Service quality
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| 653 |
|
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|a Customer relationship management - Planning and implementation
|
| 942 |
|
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|c BK
|6 _
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| 999 |
|
|
|c 68110
|d 68110
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| 952 |
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|b UL
|d 2014-01-29
|g 0.00
|l 2
|o 658.818 MAK
|p 00070735
|r 2015-07-25
|s 2015-07-25
|v 0.00
|w 2014-01-29
|y BK
|