APA način citiranja

Makkar, U. (2012). Customer relationship management. Tata McGraw Hill Education.

Čikaški stil citiranja

Makkar, Urvashi. Customer Relationship Management. New Delhi: Tata McGraw Hill Education, 2012.

MLA način citiranja

Makkar, Urvashi. Customer Relationship Management. Tata McGraw Hill Education, 2012.