APA aipamena

Makkar, U. (2012). Customer relationship management. Tata McGraw Hill Education.

Chicago Style aipamena

Makkar, Urvashi. Customer Relationship Management. New Delhi: Tata McGraw Hill Education, 2012.

MLA aipamena

Makkar, Urvashi. Customer Relationship Management. Tata McGraw Hill Education, 2012.