Makkar, U. (2012). Customer relationship management. Tata McGraw Hill Education.
Chicago Edition CitationMakkar, Urvashi. Customer Relationship Management. New Delhi: Tata McGraw Hill Education, 2012.
MLA引文Makkar, Urvashi. Customer Relationship Management. Tata McGraw Hill Education, 2012.
警告:这些引文格式不一定是100%准确.