Juran, J. M. (2010). Juran's quality handbook: The complete guide to performance excellence (6th ed.). Mc Graw Hill Education.
Citação norma ChicagoJuran, Joseph M. Juran's Quality Handbook: The Complete Guide to Performance Excellence. 6th ed. New Delhi: Mc Graw Hill Education, 2010.
Citação norma MLAJuran, Joseph M. Juran's Quality Handbook: The Complete Guide to Performance Excellence. 6th ed. Mc Graw Hill Education, 2010.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.