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| LEADER |
00626 a2200193 4500 |
| 005 |
20151026133224.0 |
| 008 |
131218b xxu||||| |||| 00| 0 eng d |
| 020 |
|
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|a 9781439861288
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| 080 |
|
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|a 658.818
|b WEI
|
| 100 |
|
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|a Weinstein, Art
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| 245 |
|
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|a Superior customer value
|b strategies for winning and retaining customers
|
| 250 |
|
|
|a 3rd ed.
|
| 260 |
|
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|b CRC Press
|c 2012
|a Boca Raton
|
| 300 |
|
|
|a 301p.
|
| 653 |
|
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|a Customer Services
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| 653 |
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|a Customer value
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| 942 |
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|c BK
|6 _
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| 999 |
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|c 65599
|d 65599
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|w 2013-03-02
|y BK
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