Weinstein, A. (2012). Superior customer value: Strategies for winning and retaining customers (3rd ed.). CRC Press.
シカゴスタイル引用形Weinstein, Art. Superior Customer Value: Strategies for Winning and Retaining Customers. 3rd ed. Boca Raton: CRC Press, 2012.
MLA引用形式Weinstein, Art. Superior Customer Value: Strategies for Winning and Retaining Customers. 3rd ed. CRC Press, 2012.
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