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| LEADER |
00684 a2200193 4500 |
| 005 |
20151026133221.0 |
| 008 |
131206b xxu||||| |||| 00| 0 eng d |
| 020 |
|
|
|a 9780415578042
|
| 080 |
|
|
|a 338.488
|b NOE
|
| 100 |
|
|
|a Noe, Francis P
|
| 245 |
|
|
|a Tourist customer service satisfaction
|b an encounter approach
|c Francis P Noe, Mozeffer Uysel and Vincent P Magnini
|
| 260 |
|
|
|b Routledge
|c 2012
|a London
|
| 300 |
|
|
|a ix, 193p.
|
| 653 |
|
|
|a Tourist management
|
| 653 |
|
|
|a Hospitality industry
|
| 653 |
|
|
|a Customer service
|
| 942 |
|
|
|c BK
|6 _
|
| 999 |
|
|
|c 65490
|d 65490
|
| 952 |
|
|
|0 0
|1 0
|2 udc
|4 0
|6 338488_NOE
|7 0
|9 77844
|a UL
|b UL
|d 2013-02-11
|g 0.00
|o 338.488 NOE
|p 00069030
|r 2013-02-11
|v 0.00
|w 2013-02-11
|y BK
|