APA citiranje

Noe, F. P. (2012). Tourist customer service satisfaction: An encounter approach. Routledge.

Chicago Edition Citation

Noe, Francis P. Tourist Customer Service Satisfaction: An Encounter Approach. London: Routledge, 2012.

MLA citiranje

Noe, Francis P. Tourist Customer Service Satisfaction: An Encounter Approach. Routledge, 2012.