Defusing the angry patron how to do it manual for librarians

Sonraí Bibleagrafaíochta
Príomhúdar: Rubin, Rhea Joyce
Formáid: Printed Book
Teanga:English
Foilsithe: New York Neal-Schuman Publishers 2011
Eagrán:2nd. ed.
Sraith:How to do it manual; no.177
Ábhair:
Customer services - Libraries
Library users
Interpersonal communications - Libraries
Managing users - Libraries

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