Taylor, K. (2011). Fifty ways to improve your telephoning and teleconferencing skills without too much effort. Orient Blackswan.
Citação norma ChicagoTaylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills Without Too Much Effort. Hyderabad: Orient Blackswan, 2011.
Citação norma MLATaylor, Ken. Fifty Ways to Improve Your Telephoning and Teleconferencing Skills Without Too Much Effort. Orient Blackswan, 2011.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.