Hoyle, D. (2009). ISO 9000 quality systems handbook: Using the standards as a framework for business improvement (6th ed.). Butterworth-Heinemann.
Citação norma ChicagoHoyle, David. ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Burlington: Butterworth-Heinemann, 2009.
Citação norma MLAHoyle, David. ISO 9000 Quality Systems Handbook: Using the Standards as a Framework for Business Improvement. 6th ed. Butterworth-Heinemann, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.