APA citiranje

Cron, R. L. (1974). Assuring customer satisfaction: A guide for business and industry. Van Nostrand Reinhold Company.

Chicago Edition Citation

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. New York: Van Nostrand Reinhold Company, 1974.

MLA citiranje

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. Van Nostrand Reinhold Company, 1974.