APA Citatie

Cron, R. L. (1974). Assuring customer satisfaction: A guide for business and industry. Van Nostrand Reinhold Company.

Chicago Style citaat

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. New York: Van Nostrand Reinhold Company, 1974.

MLA citatie

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. Van Nostrand Reinhold Company, 1974.