एपीए उद्धरण

Cron, R. L. (1974). Assuring customer satisfaction: A guide for business and industry. Van Nostrand Reinhold Company.

शिकागो स्टाइल उद्धरण

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. New York: Van Nostrand Reinhold Company, 1974.

एमएलए उद्धरण

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. Van Nostrand Reinhold Company, 1974.