Style de citation APA

Cron, R. L. (1974). Assuring customer satisfaction: A guide for business and industry. Van Nostrand Reinhold Company.

Style de citation Chicago

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. New York: Van Nostrand Reinhold Company, 1974.

Style de citation MLA

Cron, Rodney L. Assuring Customer Satisfaction: A Guide for Business and Industry. Van Nostrand Reinhold Company, 1974.