Timm, P. R. (2008). Customer service: Career success through customer loyalty (4th. ed.). Pearson.
Chicago-стиль цитированияTimm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. New Delhi: Pearson, 2008.
MLA-цитированиеTimm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. Pearson, 2008.
Предупреждение: эти цитированмия не могут быть всегда правильны на 100%.