Timm, P. R. (2008). Customer service: Career success through customer loyalty (4th. ed.). Pearson.
シカゴスタイル引用形Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. New Delhi: Pearson, 2008.
MLA引用形式Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. Pearson, 2008.
警告: この引用は必ずしも正確ではありません.