Cita APA

Timm, P. R. (2008). Customer service: Career success through customer loyalty (4th. ed.). Pearson.

Citación estilo Chicago

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. New Delhi: Pearson, 2008.

Cita MLA

Timm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. Pearson, 2008.