Timm, P. R. (2008). Customer service: Career success through customer loyalty (4th. ed.). Pearson.
Chicago Edition CitationTimm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. New Delhi: Pearson, 2008.
MLA Edition CitationTimm, Paul R. Customer Service: Career Success Through Customer Loyalty. 4th. ed. Pearson, 2008.
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