Muckian, M., & Woods, J. (2009). Business letter handbook: How to write effective letters and memos for every business situation. Adams media.
Citação norma ChicagoMuckian, Michael, and John Woods. Business Letter Handbook: How to Write Effective Letters and Memos for Every Business Situation. Avon: Adams media, 2009.
Citação norma MLAMuckian, Michael, and John Woods. Business Letter Handbook: How to Write Effective Letters and Memos for Every Business Situation. Adams media, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.