Smith, B. (2009). Fire up your communication skills: Get people to listen, understand, and give you what you want (2nd ed.). Viva Books.
Citação norma ChicagoSmith, Bob. Fire Up Your Communication Skills: Get People to Listen, Understand, and Give You What You Want. 2nd ed. New Delhi: Viva Books, 2009.
Citação norma MLASmith, Bob. Fire Up Your Communication Skills: Get People to Listen, Understand, and Give You What You Want. 2nd ed. Viva Books, 2009.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.