Lanean...

QR Kodea

Delivering satisfaction and service quality:a customer-based approach for libraries

other_versions_link

Xehetasun bibliografikoak
Egile nagusia:	Hernon, Peter
Beste egile batzuk:	Whitman, John.R
Formatua:	Printed Book
Hizkuntza:	English
Argitaratua:	New Delhi Indiana Publishing House 2009
Gaiak:	Reference Services (Libraries)- Management > Consumer satisfaction

Antzeko izenburuak

Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries
nork: Hernon,Peter
Argitaratua: (2009)

Delivering satisfaction and service quality: a cutomer based approach for libraries
nork: Peter Hernon
Argitaratua: (2013)

Delivering satisfaction and service quality
Argitaratua: (2009)

Delivering satisfaction and service quality
Argitaratua: (2009)

Delivering satisfaction and service quality a customer-based approach for libraries /
nork: Hernon, Peter .
Argitaratua: (2010)

Delivering satisfaction and service quality a customer-based approach for libraries /
nork: Hernon, Peter .
Argitaratua: (2010)

101 Ways : To Boost Customer Satisfaction
nork: Timothy R. V. Foster
Argitaratua: (2009)

Consumer satisfaction and complaining behaviour
nork: Purohit, H. C.
Argitaratua: (2004)

Satisfaction a behavioral perspective on the consumer/2e
nork: Oliver, Richard L.
Argitaratua: (2011)

101 ways to boost customer satisfaction
nork: Foster,Timothy R V
Argitaratua: (1997)

Consumer protection and satisfaction legal and managerial dimensions
nork: Gulshan, S.S
Argitaratua: (1994)

Managing Quality :A Practical Guide to Customer Satisfaction
nork: D. B. N. Murthy
Argitaratua: (1999)

Telephone Courtesy & Customer Service
nork: Lloyd Finch
Argitaratua: (2004)

Consumer Protection and Satisfaction : legal and managerial dimensions /
nork: Gulshan , S.S
Argitaratua: (1994)

Reference services in library science
nork: Rastogi, K.G
Argitaratua: (2006)

Drivers of customer satisfaction in libraries:
nork: Chaminda Jayasundara

Value-based marketing for bottom-line success : 5 steps to creating customer value
nork: Nicholas De Bonis
Argitaratua: (2004)

Measuring Customer Satisfaction and Loyalty
nork: Hages, Bob E
Argitaratua: (2010)

Analysis of customer satisfaction data /
nork: Allen, Derek R.
Argitaratua: (2010)

Information service in libraries /
nork: Foskett D. J.
Argitaratua: (1962)

Information service in libraries /
nork: Foskett, D. J.
Argitaratua: (1962)

Assessing service quality satisfying the expectations of library customers /
nork: Hernon, Peter .
Argitaratua: (2009)

Measuring and managing customer satisfaction going for the gold
nork: Kessler, Sheila
Argitaratua: (1996)

Comparative study of customer satisfaction in
nork: Vijay Prakash Gupta & Agarwal P K

Improving customer satisfaction, loyalty, and profit /
nork: Johnson, Michael D .
Argitaratua: (2006)

Revisiting library reference services
nork: Cherian Mathew
Argitaratua: (2013)

Job satisfaction among library professionals
nork: Devendra Reddy, K.
Argitaratua: (2014)

Reference service
nork: Krishan Kumar; Author
Argitaratua: (1982)

Revisiting library reference services/
nork: Cherian Mathew
Argitaratua: (2013)

Assessing service quality: satisfying the expectations of library customers
nork: Altman, Ellen; Author, et al.
Argitaratua: (2009)

Building great customer experiences
nork: Ivens, John; Author, et al.
Argitaratua: (2005)

Analysis of customer satisfaction data
nork: Allen, Derek R
Argitaratua: (2010)

How to give quality service to your customers
nork: Denton, D. Keith
Argitaratua: (1990)

AMA handbook for customer satisfaction complete guide to research planning & implementation
nork: Dutka,Alan
Argitaratua: (1994)

Assessing service quality:Satisfying the expectations of library customers
nork: Hernon,Peter
Argitaratua: (2015)

Information services in medical college libraries
nork: Vara Lakshmi, R S R
Argitaratua: (1993)

Libraries and reference services /
nork: Burman, Jogendar Singh
Argitaratua: (2007)

Measuring and managing customer satisfaction going for the gold
nork: Kessler, Sheila
Argitaratua: (1996)

The little book of big customer satisfaction measurement /
nork: Rao, Ajit
Argitaratua: (2012)

Cumulative approach to customer satisfaction with respect to compact segment car users
nork: Hamza V.K
Argitaratua: (2014)