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Delivering satisfaction and service quality:a customer-based approach for libraries

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Bibliografiske detaljer
Hovedforfatter:	Hernon, Peter
Andre forfattere:	Whitman, John.R
Format:	Printed Book
Sprog:	English
Udgivet:	New Delhi Indiana Publishing House 2009
Fag:	Reference Services (Libraries)- Management > Consumer satisfaction

Lignende værker

Delivering Satisfaction and Service Quality : A customer-Based Approach for Libraries
af: Hernon,Peter
Udgivet: (2009)

Delivering satisfaction and service quality: a cutomer based approach for libraries
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Udgivet: (2013)

Delivering satisfaction and service quality
Udgivet: (2009)

Delivering satisfaction and service quality
Udgivet: (2009)

Delivering satisfaction and service quality a customer-based approach for libraries /
af: Hernon, Peter .
Udgivet: (2010)

Delivering satisfaction and service quality a customer-based approach for libraries /
af: Hernon, Peter .
Udgivet: (2010)

101 Ways : To Boost Customer Satisfaction
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Consumer satisfaction and complaining behaviour
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Udgivet: (2004)

Satisfaction a behavioral perspective on the consumer/2e
af: Oliver, Richard L.
Udgivet: (2011)

101 ways to boost customer satisfaction
af: Foster,Timothy R V
Udgivet: (1997)

Consumer protection and satisfaction legal and managerial dimensions
af: Gulshan, S.S
Udgivet: (1994)

Managing Quality :A Practical Guide to Customer Satisfaction
af: D. B. N. Murthy
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Telephone Courtesy & Customer Service
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Consumer Protection and Satisfaction : legal and managerial dimensions /
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Reference services in library science
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Udgivet: (2006)

Drivers of customer satisfaction in libraries:
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Value-based marketing for bottom-line success : 5 steps to creating customer value
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Measuring Customer Satisfaction and Loyalty
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Analysis of customer satisfaction data /
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Information service in libraries /
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Udgivet: (1962)

Information service in libraries /
af: Foskett, D. J.
Udgivet: (1962)

Assessing service quality satisfying the expectations of library customers /
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Udgivet: (2009)

Measuring and managing customer satisfaction going for the gold
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Udgivet: (1996)

Comparative study of customer satisfaction in
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Improving customer satisfaction, loyalty, and profit /
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Revisiting library reference services
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Job satisfaction among library professionals
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Reference service
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Revisiting library reference services/
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Assessing service quality: satisfying the expectations of library customers
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Udgivet: (2009)

Building great customer experiences
af: Ivens, John; Author, et al.
Udgivet: (2005)

Analysis of customer satisfaction data
af: Allen, Derek R
Udgivet: (2010)

How to give quality service to your customers
af: Denton, D. Keith
Udgivet: (1990)

AMA handbook for customer satisfaction complete guide to research planning & implementation
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Assessing service quality:Satisfying the expectations of library customers
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Information services in medical college libraries
af: Vara Lakshmi, R S R
Udgivet: (1993)

Libraries and reference services /
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Udgivet: (2007)

Measuring and managing customer satisfaction going for the gold
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Udgivet: (1996)

The little book of big customer satisfaction measurement /
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Cumulative approach to customer satisfaction with respect to compact segment car users
af: Hamza V.K
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