Delivering satisfaction and service quality:a customer-based approach for libraries

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Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Whitman, John.R
Format: Printed Book
Language:English
Published: New Delhi Indiana Publishing House 2009
Subjects:
Reference Services (Libraries)- Management > Consumer satisfaction

UL

Holdings details from UL
Call Number: 025.5 HER
Copy Live Status Unavailable

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