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Delivering satisfaction and service quality:a customer-based approach for libraries

Bibliografiset tiedot
Päätekijä: Hernon, Peter
Muut tekijät: Whitman, John.R
Aineistotyyppi: Printed Book
Kieli:English
Julkaistu: New Delhi Indiana Publishing House 2009
Aiheet:
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245 |a Delivering satisfaction and service quality:a customer-based approach for libraries 
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260 |a New Delhi  |b Indiana Publishing House  |c 2009 
300 |a xiv, 181p 
500 |a   
100 |a Hernon, Peter 
700 |a Whitman, John.R. 
942 |c BK  |6 _ 
653 |a Reference Services (Libraries)- Management  |a Consumer satisfaction 
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