Delivering satisfaction and service quality:a customer-based approach for libraries

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Bibliographic Details
Main Author: Hernon, Peter
Other Authors: Whitman, John.R
Format: Printed Book
Language:English
Published: New Delhi Indiana Publishing House 2009
Subjects:
Reference Services (Libraries)- Management > Consumer satisfaction
Description
Item Description:
Physical Description:xiv, 181p
ISBN:9788184082425

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