Hernon, P., & Whitman, J. (2009). Delivering satisfaction and service quality: A customer-based approach for libraries. Indiana Publishing House.
Styl cytowania ChicagoHernon, Peter, i John.R Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. New Delhi: Indiana Publishing House, 2009.
Styl cytowania MLAHernon, Peter, i John.R Whitman. Delivering Satisfaction and Service Quality: A Customer-based Approach for Libraries. Indiana Publishing House, 2009.
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