Jeston, J., & Nelis, J. (2007). Business process management: Practical guidelines to successful implementations. Butterworth.
シカゴスタイル引用形Jeston, John, , Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Burlington: Butterworth, 2007.
MLA引用形式Jeston, John, , Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Butterworth, 2007.
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