Cita APA

Jeston, J., & Nelis, J. (2007). Business process management: Practical guidelines to successful implementations. Butterworth.

Citación estilo Chicago

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Burlington: Butterworth, 2007.

Cita MLA

Jeston, John, y Johan Nelis. Business Process Management: Practical Guidelines to Successful Implementations. Butterworth, 2007.